Skip to content
English
  • There are no suggestions because the search field is empty.

ProScan+ - Scan Error Messages

Here are some common errors when processing scans in ProScan+ and how to resolve them

Common error messages can be found under the following headers:

Missing Information

  • Invoice Number

    • No invoice number entered.

  • Project

    • No project selected.

  • Vendor

    • No vendor selected (Direct Costs Only)

  • Invoice Type

    • No Invoice Type selected. Select Direct Cost or Progress Claim.

  • Commitment

    • Progress Claim with no selected commitment.

  • Billing Period

    • Progress Claim with no Billing Period.

    • No billing period set up in Procore for the project selected in the scan.

    • To set up a billing period for your project in Procore, see this help article from Procore: Create Manual Billing Periods

  • Commitment Schedule of Values (SOV)

    • The commitment has no SOV lines in Procore.
    • Add SOV lines to the commitment in Procore.
    • Or, enable Publish Requisition Without Line Items

  • Currency of invoice ({x}) does not match currency of commitment in Procore ({y})

    • Invoice and commitment currencies differ.

  • Cost Code /  Cost Type

    • Direct Cost line(s) missing a code or type.

  • Budget Code

    • Direct Cost on a WBS/budget-code project with an incomplete line.

  • Tax Code

    • The project requires a tax codes, and the line item has none selected.

Vendor

  • The vendor attached to invoice {reference} could not be found in Procore. Please re-select the vendor and try again.

    • The vendor on the scan no longer exists in Procore (deleted, inactive, or in another company).
    • Check the vendor is active in the Procore Company Directory.
    • Click Settings > Tools > Refresh Contacts, re-select the vendor on the scan and publish again. 

  • Vendor id is invalid (or another Procore vendor message)

    • Procore rejected the vendor on a Direct Cost.
    • Check the vendor is active in the Procore Company Directory.
    • Click Settings > Tools > Refresh Contacts, re-select the vendor on the scan and publish again.

  • The vendor name does not match the ABN company name.

    • Enable ABN Check is on (AU). The ABN on the invoice is registered to a different name. 
    • Check the vendor and ABN are correct. 

Publishing to Procore

  • Please make sure the Commitment is approved in Procore.

  • Please make sure the Commitment has a valid Schedule of Values in Procore.

  • Please make sure you have selected a valid Billing Period.

  • Could not verify the latest requisition in Procore. Please try again.

  • The current user does not have permission to publish the invoice to Procore.

  • Existing Draft Invoice: The latest invoice in Procore is not yet approved. Publishing this invoice will prevent any further modifications to the previous invoice.

  • Totals do not match: The invoice total ({a}) does not match the total on the document ({b}). The Procore total ({c}) does match. Do you still want to publish the invoice?

  • Procore total ({x}) does not match the total including tax on the document ({y}) (or excluding tax)

    • Enable Invoice Total Check setting is on and the line items don't add up to the total read off the scan.
    • Check quantities, unit prices, tax and the Amounts Are (Tax Inclusive/Exclusive) setting.

Commitment/Progress Claims

  • Items – Total is greater than Commitment Total Amount

    • The total of the line items on the invoice scanned is greater than the total value of the commitment in Procore.

    • To publish, enable commitment overbilling.

    • Or, update the Procore commitment SOV/variation to increase available budget.

Cost Codes & Cost Types

  • Cost Code is not available on project. Please refresh cost codes or amend line item
    • This error will occur when publishing a scan to Procore but the cost code does not exist on the project in Procore, or the project needs to be refreshed inside of ProScan+.
    • For information about how to add cost codes into a Procore project, see this Procore article about copying company level cost codes into the project and this Procore article about manually adding cost codes to a project. 

Status

  • The selected status is not available on this commitment. Please check your statuses configuration in Procore.
  • The selected invoice status is not available in Procore. Please select another status.
  • The invoice needs to have a status of Draft or Revise and Resubmit to be editable or deletable.

Invoice Fields

  • An invoice has already been taken (or any message starting An invoice … / containing The Invoice Number)
  • Automatic publishing skipped - the invoice number is missing or is not a real number.
  • This invoice has a zero value.
  • The selected employee is invalid. Please make sure the employee is available within the selected project.

Line Item Actions, Splitting & Table Actions

  • Invalid SOV number. Please enter a number between 1 and {max}. / Invalid VAR number
  • No sub job exists for this project.
  • The quantity must be a number.
  • A published scan cannot be split. / Cannot split a single-page scan.
  • Page {n} was split off, but this scan could not be re-read from its remaining pages — it has been flagged for manual review.
  • No invoice is selected. / You have not selected any scans to …
  • The invoice could not be deleted. Please delete it from Procore first.
  • All invoices were not deleted. (bulk)
  • The current user does not have permission to delete the invoice from Procore. (bulk delete).
  • The purchase orders could not be refreshed. / The invoices could not be refreshed.
  • No project is currently selected.
  • An error occurred while exporting scans.
  • Red amount with the tooltip Line items' total doesn't match the overall total.

Duplicates

  • Two of invoice number / file name / total match another scan (plus vendor, if Check Vendor For Duplicate Scans is on)
  • Same Procore invoice already linked to another scan
  • Direct Cost: same invoice number + vendor + date in the same project
  • Progress Claim: same invoice number on the same commitment

Multi-Project Direct Costs

  • Partially synced - {ok} of {total} Direct Costs published. | {Project}: {reason} | … (table shows Partially Published)
  • Matched an existing Direct Cost in Procore - review the publish results and confirm before updating. / Matched {n} existing Direct Costs
  • Invoice Number required, Vendor required, Project required, Budget Code required, Cost Code required, Cost Type required, Tax Code required (red captions)
  • This scan has already been published to Procore - it can no longer be converted to a Multi-Project Direct Cost.
  • This scan has been processed as a Multi-Project Direct Cost.

Generic Errors

  • The invoice could not be synced
  • Could not update published invoice: {error} 
  • Attachment sync failed — the invoice was published to Procore but PDF attachments could not be uploaded.
  • Only jpg, jpeg, png, pdf, htm, html and bmp images are allowed
  • The files.0 must not be greater than 20480 kilobytes. (or, rarely, Sorry! Maximum allowed size for an image is 20MB)
  • Please upload an image / Please upload a file to be scanned.
  • The document failed to be scanned. / All Documents failed to be scanned. / A document failed to be scanned.